Increase productivity by automating welcome calls and direct mail
follow up. With automated surveys, you can discover how you are doing from the perspective
of your most valuable asset: your customers.
Products
Surveys – Obtain customer feedback, with service or
purchase follow up calls. Survey unlimited questions with easy to read reports.
Postcard-Mailings Follow Up – Increase appointment
response and forms compliance with automated follow up calls.
Customer Welcome Calls – SmartVoice makes it easy to
personally thank every customer for their patronage.
Notices – With the ability to send 200,000 calls per
hour, recall notice calls can compliment a direct mail campaign for greater response rates.
Features
Easy to Set Up Recordings – Follow our
sample script
to record your messages via a toll free number. It works much like recording a voice mail
message. Once your message is recorded, we can reuse it until you wish to change it.
Call Lists – We support all major file types. Simply
export your appointment reminder list from your dealer management software program
and email the list to order@smartvoice.com. We do the rest. Turnaround time is immediate.
Call Transmission – Calls are tried three times if busy. With
SmartVoice’s ability to process huge call volume, any size order will be completed shortly.
Reports – Detail reports are sent via email as a CSV
file when the calls have been completed. CSV files are easily opened in Excel. Reports
include phone number, contact or customer name, date and time, and status of the call.
Removal Lists – SmartVoice can store in the system your unique do-not-call list.
Call Sample –
Service Reminder Service Reminder Wav File